CUSTOMER ASSISTANCE
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Welcome to Product Del Cuatro Customer Assistance
Here you can reference our policies and frequently asked questions.
If you need any further assistance for anything not listed on this page our Customer Service Team will be happy to assist you.
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ORDER PROCESSING
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Are you currently fulfilling orders?
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Product Del Cuatro is currently fulfilling all eligible orders at this time. You will receive an automatic confirmation email after you place your order.
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Can I cancel my order?
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Orders are processed automatically, therefore, once you receive confirmation of your order unfortunately it cannot be cancelled.
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What Is a Pre-Order?
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A pre-order is the reservation of an item that is not yet available, but will be soon. Pre-order items are shipped within the time that is stated on the item’s purchase page once the product has reached the warehouse. In pre-order purchases the form of payment will be charged at the moment the order is placed. Pre-ordered items will be shipped as soon as the items are in stock.
Which payment methods can I use?
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We accept the following payment methods:
Visa, MasterCard, American Express, Diners, Discover, JCB and Union Pay.
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We also accept a selection of fast & convenient payment methods allowing you to purchase without entering your credit card details on the website. Your account will be charged once the order is completed. These include: Paypal, Apple Pay, Amazon Pay and Google Pay.
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SHIPPING
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Is shipping included?
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Standard shipping is complimentary on all orders but for faster shipping methods additional costs will be applied at checkout.
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When will my order be shipped?
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Please allow up to 3 business days for your items to ship. Once shipped you will also receive an automated email with tracking info.
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Can I change shipping address?
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Once an order has been completed, we unfortunately cannot change the shipping address. Exceptions can be made in the event of a simple spelling error, if this is the case, please contact customer support as quickly as possible and state clearly the changes that need to be made.
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EXCHANGES AND RETURNS
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How long do I have to exchange an order?
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Once your order arrives you have 7 days from the date of delivery to exchange items purchased for exact items in a different size or color. All tags must be attached and all original packaging must present and intact as well.
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Do you offer returns?
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We currently do not offer returns at this time.
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When will my exchange be processed?
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Once we receive your item and it has passed a quality check at the warehouse we will exchange the item according to your request, please allow 5-7 working days for this to be processed.
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FOR ANY QUESTIONS THIS PAGE COULDN'T ANSWER PLEASE CONTACT US
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